Key features of RMM tools

Alerting
Without an alerting system, no self-responding RMM and PSA software solution is complete; you want to be aware of when something crucial goes wrong. The more resilient the alternating system, the better. Maybe you should set alarms to only go off at specific times or to alert other people if it isn't acknowledged within a certain time frame. Customers alerting you to a problem is the last thing you want.

Reporting
Another crucial RMM function is reporting. Good reports will help you manage inventory, capacity, and compliance of all systems, in addition to assisting with capacity planning (as you observe KSRs memory and CPU usage gradually climb upwards).

Scalability
Scalability is another important feature when it comes to managing inventory. Instead of going through the tedious process of replacing a system you've outgrown down the line, you needed a solution that would expand with the business.

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Gorelo RMM tools and PSA Software